Seeking friendly,caring,multitasking person for Customer Service Job (Hialeah/Miami Gardens)
Date: 2011-07-21, 4:24PM EDT
Reply to: job-njrca-2506224979@craigslist.org [Errors when replying to ads?]
Seeking:
A friendly, caring, multitasking," people" person is needed for a job opportunity with great growth potential. We care a great deal about our customers and strive to provide the best possible service we can with the tools we have. The right person will share that sense of caring and responsibility! Only serious, energetic, mature, as well as fun and outgoing people need to apply this is a long-term opportunity with many promotion possibilities in the near future and we are looking for right mix of responsibility, care, professionalism as well as ability to handle pressure, many projects, and have fun doing it.
About Us:
We are a unique internet based clothing store that sells fun, vibrant, and quality products and are looking to grow exponentially in the next few years. Our team members are also fun, casual, and a driven group of hard working people that do not mind getting their hands dirty, in other words whenever something needs to get done we all pitch in. We want on board only people that want to give fully to making our company the best thing it can be. We need people that can assume a lot of responsibility and actively seek to assume more and in return will be equally compensated. For this advertised position there is so much opportunity for growth, however, you have to be the kind of person that loves what you do and throws yourself into your work fully. If you are we have a place for you to shine.
Responsibilities:
# Take orders by phone or email
# Respond to, handle and resolve customer phone, email, and chat inquiries
# Provide customers with accurate product and service information
# Identify and escalate customer issues
# Process Customer Returns and Exchanges
# Proactively address potential problems
# Communicate effectively and clearly with all other team workers
# Manage customer expectations relative to our product resources and objectives
# Perform other duties as required
# Work in a team oriented fashion within and outside of specified department
# Maintain cleanliness of personal and department space
Skills and Knowledge:
# Excellent listening skills
# Strong empathy skills
# Highly organized
# Critical thinking and problem solving skills
# Multitask with ease
# Negotiation skills
# Positive dynamic personality
# Easily adapt to a fast paced environment
# Typing skills of 19 wpm or more
# Management skills
# Responsible to handle shifting Company and customer priorities
# Positive dynamic personality
# Ability to lead by influence, gaining support from internal functional teams
# Desire and capacity to keep learning as every day throws up new challenges
Minimal Requirements:
# Must love helping people and have a great deal of care for customer service!
# Reliable and responsible must have reliable and "on time" transportation
# Well rounded computer knowledge and efficiency with Windows based programs
# Great verbal and written communication skills (in English!!)
# Active listening skills
# Legal to work in U.S.
# Ability to handle the phones and multiple lines in a courteous and professional manner
# A keen eye to detail
# Past experience in customer service industry (preferred)
# Professionalism and a good sense of humor
Opportunities Include but are not limited to:
# Promotional growth potential in as little as 6 months to a year
# Opportunities to learn new technologies
# Being part of a great work environment
# New challenges and projects at any given time
# Being part of a young and exciting company that is set to grow exponentially
# A lot of overtime paid hours during our busy Fall season
Start Date: ASAP
Schedule: Monday-Friday 8:30am - 6pm
If you feel that you may be a right fit for this position, please reply to this posting with the subject line "[Your First and Last Name] For Summer 2011 CSR Position". For example, " Vinny LaCrosse For Summer 2011 CSR Position ". In addition, please include your resume (.doc or .pdf files only) and a brief yet honest summary as to why you are interested in this position. Please note failure to follow directions as stated can potentially reduce your chances in qualifying for this position.
- Location: Hialeah/Miami Gardens
- Compensation: Starting at $10 hr with opportunity to grow with performance
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
http://miami.craigslist.org/mdc/csr/2506224979.html
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